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Frequently Asked Questions |
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| Most orders ship within 48 hours from order date but may take up
to 4 days depending on warehouse volume and holidays. Has it been
more than 7 days since you ordered? Please allow at least 7 business
days before asking about undelivered orders. |
| There could be 2 reasons. First, check to see if you are looking at a
packing slip or invoice. If you are looking at a green
with white stripes packing slip,
then the prices shown are the retail price and not what was billed to
you. Compare these to our pricing and note your savings! If you have an
invoice, please see below for 10 Day Discounts. |
| Most of our products have additional discounts by the case lot or greater
quanties. The 10 Day Discount is an incentive for your Ministry to save
money by sending a prompt payment to us. On the bottom of your Order Information
- Invoice, there is a green box with the amount you can deduct from your
bill. You are eligible to deduct that amount if you will be mailing payment
within 10 days from order date. If you paid by credit card, you will have
automatically received the lowest price available. |
| To expedite the handling of your order, or if we do not have your products
in stock, we may ship your order from various warehouses. We have three
primary locations. California, Illinois and South Carolina. Specialty products
may also ship from Tennessee, Florida, or Texas. You can determine the
order submission date by
the
Drop Ship
number. For example,
Drop Ship
1115-A4
was submitted
to
the
publisher/fulfillment
center on November 15th 2004. Due to order
volume and holidays,
each center may have its own processing time of 1-4 days before your
order is shipped. |
| We will often split your order into multiple shipments if we do not have
sufficient stock in your nearest warehouse. Does your order have a drop#
on it? If so, items that are highlighted in yellow were processed
from a different warehouse. It is
on
the way. Items circled with BO (Back Order) are temporarily unavailable
and will be shipped
as soon as we receive our next shipment or with your
next order. |
| We do not emboss Bibles for individuals. However, we can talk to your
Church/School/Organization about embossing your Church/School/Organization
Logo and even individual names for Graduations. Please call for additional
Details. 1-800-778-8865 |
| Bibles At Cost is not a wholesale to retail distributor. We
sell to the "end-user" only. Therefore, we do not sell to retail
book-stores. If you are a retail book store please call Tyndale Publishing
House at 1-800-323-9400 to establish an account. |
| Bibles At Cost has three primary shipping locations. In
order to provide faster delivery we will determine the shiping location
depending
on available inventory on hand. Average shipping time is 5 business
days on average but can take from 2 to 7 business days. We only ship
UPS Ground or US Mail and encourage you and your Ministry to plan ahead
of time. Did you know overnight shipping usually costs more than the Bibles
ordered? The average cost per case of Bibles for overnight shipping is
$150. Additionally, orders requesting next day and second day rush
require special handling which force us to stop what we are doing and personally
deal with this order from processing to fulfillment. It is very common
to make mistakes on spur-of-the-moment requests since many details may
not be mentioned if you are in a hurry. We always recommend ordering 2
weeks in advance to meet your deadlines, especially during a holiday. If
you are ordering in advance and are unsure whether your shipment will arrive
on time, please tell us what date you need your order and we will be
able to tell you if that will be possible. |
| You may return most products to us except media (audio/software) within
30 days. Audio CD's or cassettes and software cannot be refunded, only
exchanged for the same item if
defective.
It
is okay for the shrink wrap to be removed but the items must be in new
and reselable condition. Items may not be returned if the item shows
wear such as folded, creased or bent pages, handwriting or embossing.
Items that cannot be resold will not be refunded. Boxed editions
must be returned in their original box and cannot show any wear as described
above. Most
leather editions have their own box. To exchange products, they
must meet the same "like new" criteria as described above. Please call
for exchanges so we can place your new order and make any special notes.
When
exchanging, we will always place and bill you for a new order. You will
receive credit for the exchange when we receive the original items. Please
include an itemized letter with reason for return or exchange and ship
to:
Bibles At Cost
Returns
1100 Sunrise Dr.
Gilroy, CA 95020
For additional information regarding returns, please call 1-800-778-8865 |
| The New Living Translation is based on the most recent scholarship in
the theory of translation. The challenge for the translators was to create
a text that would make the same impact in the life of modern readers
that the original text had for the original readers. In the New Living
Translation, this is accomplished by translating entire thoughts (rather
than just words) into natural, everyday English. The end result is a
translation that is easy to read and understand and that accurately communicates
the meaning of the original text. www.NewLivingTranslation.com! (This
is NOT the Living Bible Paraphrase)
The New Living Translation is currently being updated and the "2.0" version
will probably be in stores by fall of this year "2004". |
| We take Visa and MasterCard. You may also mail in a check or money order.
Please call so we can give you an exact quote for your order, this will
reduce processing time on receipt of your payment. |
| We are no longer able to order NIV Bibles in leather. However, if your
request is great enough, it might be possible to specially order from
a different publisher. A suitable size request would be 96 or more of
the same edition. |
The CD-ROMS we provide are what is called a "Master CD". They
contain a large selection of unlockable items such as Translation, Books
and Commentaries. We provided you with a Priority number which will allow
you to install the Old Testament on your computer alone. This is one
license that you purchased. It is unlawful to give out your priority
number and you must pay for additional copies. To unlock your software,
call iExalt® at 1-800-888-9898
and provide them with your priority number. If you still can't find it
call us
at
1-800-778-8865 or locally at 408-846-6632
Please have your order number
and date of purchase available before calling and asking for your priority
number. |
We have a Canadian distributor which handles all Canadian orders. Please
visit their website or call directly.http://www.biblesatcost.com/canada
(403) 281-5421 / (888)-888-4548 |
| Our low prices are available to individuals, ministries as well as churches.
We do not sell to Retail Book Stores. If you would like to open a retail
outlet, please call 1-800-323-9400 |
| Our hours of operation are 8am-5pm Monday thru Thursday and 8am-4:30pm
on Fridays. We do not have a retail front so you must call to order. No
walk ins available. |
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